Privacy Policy
Effective Date: 28-sep-2026
Last Updated: 28-sep-2026
Happy Tails Lodge (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have. By using our website, you agree to the practices described here.
Happy Tails Lodge
1401 NW Bypass, Great Falls, MT 59404
Phone: (406) 727-8387
Email: info@happytailslodge.com
1. Information We Collect
Information you provide to us. When you fill out a form, book a service, call or email us, or apply for a job, we may collect:
- Your name, email address, phone number, and mailing address
- Your pet’s name, breed, age, vaccination and health information, behavior notes, and feeding or care instructions
- Your veterinarian’s name and contact information
- Emergency contact details
- Details about the services you request (boarding, daycare, grooming, training, Bark Bus, retail, or Pet Styling Academy)
- Payment-related information, if you pay through our booking or payment systems
- Résumé and employment details if you apply through our Join Our Team page
- Anything else you include in a message to us
Information collected automatically. When you visit our website, we and our service providers may collect:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent, links clicked, and the site that referred you
- Cookie and similar-technology data (see Section 4)
2. How We Use Your Information
We use your information to:
- Respond to inquiries and schedule meet & greets, evaluations, tours, and appointments
- Provide, manage, and improve boarding, daycare, grooming, training, retail, transportation, and academy services
- Keep your pet safe, including sharing relevant care information with our staff and, if needed, a veterinarian in an emergency
- Process bookings and payments
- Send confirmations, reminders, updates, and service messages
- Send promotions, offers, and newsletters where permitted (you can opt out at any time)
- Review job applications and student enrollment requests
- Analyze website traffic and improve our website and marketing
- Protect our business, prevent fraud, and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business, such as website hosting, booking and scheduling software, payment processors, email and text messaging tools, analytics providers, and marketing partners. They may use your information only to perform services for us.
- Veterinarians and emergency responders if your pet needs medical care.
- Legal and safety recipients when required by law, subpoena, or legal process, or to protect the rights, property, or safety of our clients, pets, staff, or the public.
- A successor business if we merge with, sell, or transfer all or part of our business.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how visitors use the site, and support our marketing. You can accept or decline non-essential cookies using the banner on our site. You can also block or delete cookies in your browser settings, but some parts of the site may not work properly without them.
5. Third-Party Services and Links
Our website may embed or link to third-party services, including Google Maps, Facebook, and WhatsApp. These services may collect information about you under their own privacy policies, which we do not control. We encourage you to review them.
6. Text Messages and Email
If you give us your phone number, you agree that we may contact you about your appointments and services. If we offer marketing texts, we will ask for your consent first. Message and data rates may apply, and you can reply STOP at any time to opt out. You can unsubscribe from marketing emails using the link in any message.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We keep your information only as long as needed to provide our services, meet legal, tax, and recordkeeping requirements, resolve disputes, and enforce our agreements. Pet records and job applications may be kept for a reasonable period after your last interaction with us.
9. Your Choices and Rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, subject to legal and business exceptions
- Opt out of marketing communications
- Opt out of targeted advertising or the sale or sharing of personal data (we do not sell personal data)
To make a request, email us at info@happytailslodge.com or call (406) 727-8387. We may need to verify your identity before responding.
10. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
11. Your Privacy Rights in Montana and Other States
Some state laws, including Montana’s, give residents specific rights over their personal data. If those laws apply to us, we will honor requests as required by law. See Section 9 for how to submit one.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above shows when it was last revised. Continued use of our website after changes means you accept the updated policy.
13. Contact Us
Questions about this Privacy Policy? Contact us:
Happy Tails Lodge
1401 NW Bypass, Great Falls, MT 59404
(406) 727-8387
info@happytailslodge.com