Terms & Conditions
Effective Date: 28-sep-2026
Last Updated: 28-sep-2026
Welcome to Happy Tails Lodge. These Terms & Conditions (“Terms”) govern your use of our website and the pet care services we offer. By using our website or booking a service, you agree to these Terms. If you do not agree, please do not use our website or services.
Happy Tails Lodge
1401 NW Bypass, Great Falls, MT 59404
Phone: (406) 727-8387
Email: info@happytailslodge.com
1. About Our Services
Happy Tails Lodge provides pet care services, which may include:
- Dog boarding
- Doggy daycare
- Pet grooming
- Dog training (group classes and one-on-one sessions)
- Bark Bus pet transportation and delivery
- Retail store products
- Pet Styling Academy programs
Service descriptions, pricing, and availability on our website are for general information and may change without notice.
2. Use of This Website
You agree to use our website only for lawful purposes. You agree not to:
- Use the website in a way that violates any law or regulation
- Attempt to gain unauthorized access to the website, its servers, or any connected systems
- Upload or transmit viruses, malware, or other harmful code
- Submit false, misleading, or fraudulent information
- Copy, scrape, or reuse website content for commercial purposes without our written permission
3. Client Responsibilities
To use our services, you agree that:
- You are the owner of the pet, or have legal authority to make decisions for the pet
- The information you give us about your pet, including health, vaccination, temperament, and behavior history, is accurate and complete
- You will provide current vaccination records and any other documents we require
- You will tell us about any medical conditions, medications, allergies, aggression, or bite history before service begins
- You will keep your contact and emergency contact information up to date
- You will pick up your pet at the agreed time
4. Evaluations and Eligibility
Every new dog must be evaluated before joining daycare or group play. We may decline, limit, or end service for any pet at our discretion if we believe it is necessary for the safety or well-being of the pet, other pets, or our staff. This includes pets that show aggression, appear ill, are not current on required vaccinations, or are not a good fit for group play.
5. Bookings, Meet & Greets, and Promotions
Bookings are subject to availability and confirmation by Happy Tails Lodge. Submitting a request through our website, phone, or email does not guarantee a reservation until we confirm it. Promotional offers, including the new client discount, are limited to the terms stated with the offer, cannot be combined with other offers unless we say so, and may be changed or withdrawn at any time.
6. Payments, Cancellations, and Late Pickup
- Fees are due at the time and in the manner described when you book or receive service.
- Deposits, where required, are subject to our cancellation policy.
- Cancellations or changes must be made at least [number] hours/days before your scheduled service. Late cancellations and no-shows may be charged [fee or percentage].
- Pets not picked up by the agreed time may be charged additional fees, including extra daycare or boarding charges.
- Prices may change. The price in effect at the time of service applies.
7. Health and Emergency Care
We take your pet’s safety seriously. If your pet becomes ill or injured while in our care, we will try to contact you first. If we cannot reach you or your emergency contact, you authorize us to take your pet to a veterinarian, or a veterinary emergency clinic, and to approve reasonable treatment we believe is necessary. You agree to pay all veterinary costs, including transportation, examination, and treatment. Happy Tails Lodge is not a veterinary practice and does not provide veterinary care.
8. Assumption of Risk
Pets that play, exercise, and socialize with other animals may occasionally be scratched, bitten, injured, or exposed to illness, even with careful supervision. Pets may also experience stress or anxiety when away from home. By using our services, you understand and accept these risks. Additional written waivers or service agreements may apply to specific services, and you agree to review and sign them where required.
9. Grooming and Training
- Grooming: Pets with matted, tangled, or aged coats, or with medical or behavioral conditions, may need extra time, extra fees, or a shorter cut for the pet’s comfort and safety. We may stop a grooming session if your pet becomes unsafe to groom.
- Training: Results depend on your pet, your consistency, and follow-through at home. We cannot guarantee specific behavioral outcomes.
10. Bark Bus and Retail Purchases
Bark Bus pickup, drop-off, and delivery are subject to scheduling, route availability, and service area. You agree to make sure your pet and delivery location are safe and accessible. Retail products are subject to availability. Return or exchange terms, where offered, will be communicated at the time of purchase.
11. Pet Styling Academy
Enrollment in the Pet Styling Academy is subject to the program’s own application, tuition, attendance, and refund terms, which are provided separately at the time of enrollment. Those terms apply in addition to these Terms.
12. Photos and Media
We may take photos or videos of pets and, incidentally, clients during services and events, and may share them on our website, social media, and marketing materials. If you do not want your pet’s images used, please tell us in writing at info@happytailslodge.com.
13. Intellectual Property
All content on this website, including text, logos, graphics, images, and design, is owned by or licensed to Happy Tails Lodge and is protected by copyright, trademark, and other laws. You may view and print content for your personal, non-commercial use only. You may not copy, modify, distribute, or reuse it without our written permission.
14. Third-Party Links and Services
Our website may link to or embed third-party services, such as Google Maps, Facebook, and WhatsApp. We do not control these services and are not responsible for their content, availability, or privacy practices. Your use of them is at your own risk and subject to their terms.
15. Disclaimer of Warranties
Our website is provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the website and its content.
16. Limitation of Liability
To the fullest extent permitted by law, Happy Tails Lodge, its owners, employees, and agents are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Nothing in these Terms limits our liability for our own gross negligence or willful misconduct, or any liability that cannot be limited under applicable law.
17. Indemnification
You agree to be responsible for, and to hold Happy Tails Lodge harmless from, claims, damages, and expenses (including reasonable attorney fees) arising from injury or damage caused by your pet, or from information you provided that was inaccurate or incomplete, to the extent permitted by law.
18. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use your information.
19. Governing Law
These Terms are governed by the laws of the State of Montana, without regard to conflict-of-law rules. Any dispute arising from these Terms or our services will be handled in the state or federal courts located in Cascade County, Montana, unless otherwise required by law.
20. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date above shows when they were last revised. Continued use of our website or services after changes means you accept the updated Terms.
21. Contact Us
Questions about these Terms? Contact us:
Happy Tails Lodge
1401 NW Bypass, Great Falls, MT 59404
(406) 727-8387
info@happytailslodge.com